Legal
Privacy Policy
This Privacy Policy explains how Framework (“Framework,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit useframework.ai or use the Framework Console and related services (together, the “Services”).
On this page
1. Information we collect
We collect the following categories of personal information:
Account & identity information
When you create an account or sign in — including through a third-party identity provider such as Google — we receive your name, email address, basic profile details, and authentication identifiers. When you sign in with a third party, we receive only the profile information that provider shares with us; we never receive your third-party password.
Information you provide
We collect the information you submit through the Services, including the workflow descriptions and messages you enter into the intake experience, support requests, and details you provide through forms such as our contact form.
Usage & technical information
We automatically collect information needed to operate and protect the Services, such as a browser-tab session identifier and request state, device and browser metadata (for example, user agent, network, and diagnostic information), and log data. See Cookies & similar technologies below.
2. How we use information
- To provide, operate, and maintain the Services and your account;
- To power the AI-assisted intake experience and return useful workflow drafts;
- To authenticate users and protect the security and integrity of the Services;
- To respond to your requests, provide support, and communicate with you about the Services;
- To understand usage and improve the quality, reliability, and safety of the Services; and
- To comply with legal obligations and enforce our agreements.
3. AI-assisted processing
The Framework Console uses AI-assisted software to help you describe a workflow, surface decisions, and draft an automation-ready workflow artifact. The assistant asks questions, summarizes the details you provide, and helps draft actors, decisions, pain points, and steps.
We process the content you submit to deliver your results and operate the Services. We do not sell your personal information, and we do not use the confidential business content you submit to train publicly available, general-purpose AI models.
4. Cookies & similar technologies
We use cookies and similar technologies that are necessary to operate and secure the Services (for example, to keep you signed in and to maintain session state). Where required, non-essential cookies are governed by your choices in our cookie consent manager. You can also control cookies through your browser settings; disabling necessary cookies may affect how the Services function.
5. How we share information
We do not sell your personal information. We share personal information only as described here:
- Service providers. We use trusted third-party providers that host, secure, authenticate, and provide infrastructure for the Services (for example, cloud hosting, authentication, and AI processing infrastructure). They may process personal information only on our instructions and under contractual confidentiality and security obligations.
- Legal and safety. We may disclose information where we believe it is reasonably necessary to comply with applicable law, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Framework, our users, or others.
- Business transfers. If Framework is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy.
6. Data retention
We retain personal information for as long as needed to provide the Services and for the purposes described in this Policy. Raw intake chat content is session-scoped, and Framework does not intentionally retain raw transcript text beyond what is needed to operate the intake experience. Account and contact information is retained while your account is active and as needed to meet our legal, accounting, and operational obligations. You may request deletion of your personal information as described in Your privacy rights.
7. Security
We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International transfers
Framework is based in the United States, and the Services are operated from the United States and other locations where we and our providers operate. If you access the Services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and other countries. Where required, we rely on appropriate safeguards for such transfers.
9. Your privacy rights
Depending on where you live, you may have rights under laws such as the EU/UK GDPR and the California Consumer Privacy Act (CCPA/CPRA), including the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, to withdraw consent, and to not be discriminated against for exercising your rights.
To exercise any of these rights, contact us at privacy@useframework.ai. We will respond consistent with applicable law and may need to verify your identity before acting on your request.
10. Children’s privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Policy.
12. Contact us
If you have questions or requests about this Privacy Policy or your personal information, contact us at:
Framework
Email: privacy@useframework.ai